‘You’re Pretty Stupid.’ What Can Happen to Your Business When A.I. Goes Awry

Remember last Thanksgiving, when your Uncle George insisted on deep-frying the turkey—and then had to ask Alexa to call the Butterball Turkey Talk-Line for help? If the trouble was complicated, and especially if George sounded panicky, he probably reached a real person, like knowledgeable longtime Butterball employee Marge Klindera. On the other hand, with a […]